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Terms & Conditions

These Terms & Conditions govern your use of the YourFloorDirect Worcester website and the purchase of products from us. By using our website or placing an order, you agree to these terms.

1. About Us

YourFloorDirect Worcester is a UK-based flooring retailer supplying laminate, vinyl, wood flooring, and related accessories.

For enquiries, please contact:
Email: contact@yourfloordirect.co.uk
Location: Worcester, United Kingdom

2. Use of Our Website

By using this website, you agree to:

  • Use the site for lawful purposes only
  • Provide accurate information when placing orders or submitting enquiries
  • Not misuse or attempt to disrupt website functionality

We reserve the right to suspend access if misuse is detected.

3. Product Information

We aim to ensure all product descriptions, images, and specifications are accurate. However:

  • Colours may vary slightly due to screen differences
  • Measurements and coverage are approximate
  • Product packaging may vary from images

Customers are responsible for checking product suitability before purchase.

4. Pricing

All prices are displayed in GBP (£) and include VAT where applicable.

We reserve the right to:

  • Update prices without prior notice
  • Correct pricing errors
  • Cancel orders affected by incorrect pricing

If a pricing error occurs, we will contact you before processing the order.

5. Orders

By placing an order, you confirm that:

  • You are legally capable of entering a contract
  • All order details are correct

Once an order is placed:

  • You will receive an order confirmation email
  • This email does not guarantee acceptance of the order

We reserve the right to cancel orders due to:

  • Stock availability
  • Pricing errors
  • Fraud concerns

6. Payments

Payments are processed securely via trusted third-party payment providers (e.g. Stripe, PayPal, or WooCommerce gateways).

We do not store full payment card details.

Orders are only processed once payment has been successfully received.

7. Delivery

Delivery terms are outlined in our Delivery Policy.

Key points:

  • Delivery times are estimates
  • Delays may occur due to courier issues or external factors
  • Customers must ensure delivery details are accurate

Risk of goods transfers to the customer upon delivery.

8. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

As flooring is often sold in bulk:

  • Returns may be subject to conditions
  • Opened or used products may not be eligible for return
  • Restocking fees may apply where permitted

Please review the Refund Policy for full details.

9. Pack Calculations and Estimates

Any flooring calculators, coverage guides, or quantity estimates provided on our website are for guidance only.

We recommend:

  • Adding extra material for cuts and waste
  • Seeking professional advice for large projects

We are not liable for shortages resulting from estimated calculations.

10. Measurements and Advice

Any advice provided (including measurements or recommendations) is offered in good faith but does not constitute professional installation advice.
 
Customers are responsible for:

  • Verifying measurements
  • Ensuring product suitability

11. Limitation of Liability

To the maximum extent permitted by law, YourFloorDirect Worcester shall not be liable for:

  • Indirect or consequential losses
  • Installation errors
  • Loss of profits or business interruption

Nothing in these terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights you have under UK consumer law

12. Website Availability

We aim to keep the website available at all times but cannot guarantee uninterrupted access.

We are not liable for downtime caused by:

  • Maintenance
  • Technical issues
  • Third-party hosting failures

13. Intellectual Property

All content on this website, including:

  • Images
  • Text
  • Logos
  • Design elements

is owned by or licensed to YourFloorDirect Worcester and may not be copied or reused without permission.

14. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or policies of third-party sites.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes will take effect once posted on this page. Continued use of the website indicates acceptance of the updated terms.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact:

YourFloorDirect Worcester
Email: contact@yourfloordirect.co.uk
Location: 51 Upper Tything, Worcester WR1 1JY, United Kingdom