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Privacy Policy

YourFloorDirect Worcester respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website or purchase from us.

1. Who We Are

YourFloorDirect Worcester is a UK-based flooring retailer supplying laminate, vinyl, wood, and related flooring products.

If you have any questions about this policy, you can contact us at:

Email: contact@yourfloordirect.co.uk
Location: 51 Upper Tything, Worcester WR1 1JY, United Kingdom

2. What Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details

This information is collected when you:

  • Place an order
  • Fill out a contact form
  • Request advice or a measurement

Automatically collected data

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited

This helps us improve site performance and user experience.

3. How We Use Your Information

We use your data to:

  • Process and deliver orders
  • Respond to enquiries
  • Provide customer support
  • Improve our website and services
  • Send order updates and service emails

We do not sell your personal data.

4. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal bases:

  • Contractual necessity (to fulfil orders)
  • Legitimate interest (improving services)
  • Consent (for marketing communications)

You can withdraw consent at any time.

5. Payments

We do not store your payment details.

All payments are securely processed through trusted third-party providers (e.g. Stripe, PayPal, or WooCommerce payment gateways). These providers handle your payment data according to their own privacy policies.

6. Cookies

Our website uses cookies to:

  • Improve site functionality
  • Remember user preferences
  • Analyse website traffic

You can control or disable cookies through your browser settings.

7. Third-Party Services

We may use trusted third-party services to operate our website, including:

  • Payment processors
  • Email services
  • Analytics tools (e.g. Google Analytics)
  • Hosting providers

These providers only process data necessary to perform their services.

8. How We Store and Protect Your Data

We take reasonable security measures to protect your information, including:

  • Secure hosting
  • SSL encryption
  • Limited access to personal data

However, no online system is completely secure.

9. How Long We Keep Your Data

We retain personal data only as long as necessary to:

  • Fulfil orders
  • Meet legal and accounting requirements
  • Resolve disputes

You can request deletion of your data where legally permitted.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Object to processing
  • Request data portability

To exercise your rights, contact us at:

contact@yourfloordirect.co.uk

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

12. Updates to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

YourFloorDirect Worcester
Email: contact@yourfloordirect.co.uk
Location: 51 Upper Tything, Worcester WR1 1JY, United Kingdom